Refund Policy

Thanks for shopping with us. If you are not entirely satisfied with your purchase, we're here to help.

You have 30 (change this) calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

When Returning

Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Credit Note

Credit notes can be used to make a future purchase and will be issued as a "Gift Card", they are valid for 3 years from date of issue.
Credit notes issued by our eCommerce department can only be used online, and not in store.
Your credit note will be emailed to you as a Gift Card once your return has been processed.
Credit notes/Gift Cards cannot be refunded.

Full Refund

Depending on your payment method, funds can take up to 1-5 business days to come through.
We deduct $6.00 for the use of our returns label if you are an Australian based customer (unless your item has been deemed as faulty)
As soon as your refund has been processed, you will receive an email from us confirming the refund.
If you have any questions or queries regarding your refund, please send an email help@sales.com and our CS Team will happily assist you.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Product Information

Our items are photographed and professional lighting is used, so item colour may vary slightly though we aim to keep it as accurate as possible. Please refer to the product description, close up shot and video to see true colour. Colour may also look slightly different based on your display screen.
Our accessories and jewellery are not plated unless stated otherwise. This means they may tarnish if exposed to water, perfume etc.

Still have a questions?

Send us an email at help@sales.com and our friendly Customer Care team will help you out!